A high-end refrigerator can be a delightful purchase for yourself as well as your family, adding an extra touch of modern convenience to your everyday lives. With more options available now than ever before, deciding which model to buy can be a little overwhelming. To make your selections, you might find yourself gravitating toward well-known brand names, like Samsung, GE, LG, and Frigidaire, but as you probably know, the brand name isn’t everything—especially when it comes to an appliance’s key features and suitability for your household.
This review is going to take a closer look at Samsung’s model Rf28hfedbsr refrigerator to give you more information about its specs, as well as how it compares to similarly-priced models from other brands. This review will also weigh the appliance’s pros and cons and include a star rating to tell you how the unit measures up to an ideal household refrigerator.
28.1 Cubic-Foot Samsung Refrigerator, Model RF28HFEDBSR
With a stainless-steel exterior, this refrigerator has the look of an elegant, contemporary appliance. It can be considered a large capacity refrigerator, boasting 20 cubic feet of total usable area on the inside. It has a French door design, which has become the preferred refrigerator style by many for a few reasons. First of all, the refrigeration compartment is on top, while the freezer is on the bottom, putting the more frequently accessed items conveniently at about eye level. In addition, the side by side construction of the top allows for a full width of easily accessible food. For a lot of people, these benefits usually outweigh the disadvantage of the drawer style freezer, in which foods have to be stacked, rather than organized on shelves.
The model Rf28hfedbsr is a 28.1 cubic-foot refrigerator of substantial size with dual evaporators. Its exterior measures 70 inches in height and 36 inches in width. Excluding the rounded door handles, its depth is 33.5 inches, but taking the handles into account, the total depth is 36 inches. Probably the refrigerator’s best feature is the space it boasts inside. This model has 20 cubic feet of total usable capacity, with 13.3 cubic feet in the fridge and 6.7 cubic feet in the freezer. Aside from the popular stainless steel finish, it is also available in white and fingerprint resistant black.
The appliance operates with a Twin Cooling Plus temperature management system, which works to keep a high level of humidity in the fridge, where fresh foods are kept, and a low humidity level in the freezer to ward off freezer burn. The freezer drawer is designed with a drawer divider so that frozen foods can be more easily organized. It also features an EZ-Open handle, which helps it to open and close smoothly.
The inside of the fridge compartment is highly organized with adjustable, spill-proof shelves and half-shelves, multiple compartments in the doors, and smartly sized drawers in the bottom-center. This allows you to store taller objects like a bottle of wine and two-liter soda containers without having to stow them sideways. The adjustable pantry drawer is meant to give you increased control over the temperature of the items placed there. Its two crisper drawers are humidity controlled in order to extend the freshness of the produce.
This model has an icemaker and water filter built into the door so as not to take up room in the main compartment. The Ice Master produces a maximum of ten pounds of ice daily and is able to store a little over four pounds of ice at most. Ice and water are accessible via the “thru-the-door” dispenser, which is built to accommodate tall containers. The refrigerator comes with some more modern additions, namely its digital touchpad controls on the front door, as well as its door alarm, which can be a lifesaver for those with youngsters who might accidentally leave one of the doors ajar. The alarm will start to go off after two minutes if the doors are left open.
The model Rf28hfedbsr is an Energy Star appliance, and its energy cost per year should come out to approximately $87. This is in part due to the appliance’s high-efficiency LED lights, which are economically sized and emit barely any heat—a definite plus in any refrigerator.
The price tag on this model might be a little more than some folks are used to, though one must take into consideration the French door design, the large storage capacity and the modern features of the product. Without a discount and in brand new, unopened condition, the refrigerator at full price will be costly. The good news is that this refrigerator can be purchased from multiple sellers who tend to offer good discounts, financing, or both.
Online, Amazon offers this refrigerator for .
In terms of in-store availability, you’ll want to make sure to call ahead to see if they have a floor model available for you to look at. Keep in mind that the store may not sell you the floor model and will only deliver you a brand new model at a later date. In some cases, though, the store may be willing to sell you the floor model and at a discounted price because it has been opened. If you’re looking for a substantial discount on home appliances, Sears Outlet online can be a prime place to shop. The site offers appliances in various conditions: 1) New, 2) Floor Model, 3) Cosmetic Damage – Good, 4) Cosmetic Damage – Fair, 5) Refurbished – Good and 6) Refurbished – Fair. Depending on the refrigerator’s condition, you could get yourself a major discount even for something as minor as a scratch on the door.
How It Compares: Similar French Door Refrigerator Models
Pros and Cons
When it comes to capacity, the Samsung model does offer more with 28.1 cubic feet, as opposed to the LG LFXS28968S with 27.9, the GE PWE23KSKSS with 23.1, and the Frigidaire FGHB2868TF with 26.8. All are pretty much the same height and width at about 70 inches by about 36 inches, although the GE model has less depth by a few inches, which could be ideal for you depending on the depth of your kitchen counters. At the end of the day, with the Samsung model, you are definitely going to get a lot of room to store groceries, but you will need a lot of room for the refrigerator.
One feature present in the LG model and absent in the other models compared here is app compatibility. The LG LFXS28968S can be controlled from anywhere via the LG SmartThinQ® app, and it can also be controlled by voice-activated features via Google Assistant. In addition, the LG model includes a Child Lock feature to keep kids from accessing the refrigerator without a household adult. That being said, the Samsung’s door alarm is a very handy feature absent from the other models, and it could save you money in energy savings and potentially save your fridge from shutting off, overheating, or breaking.
In terms of energy efficiency, all the models listed above are Energy Star Certified, which means that for the most part, they use 20% to 30% less energy than required by federal standards. All models feature high efficiency LED lights. As far as the estimated annual energy cost, the GE will be the lowest at approximately $72, followed by the Frigidaire at $86, the Samsung at $87 and the LG at $88.
The manufacturer’s warranty for the Samsung includes labor for up to one year, the sealed system for up to five years, and the compressor up to ten years. This is substantially better when compared to the manufacturer’s warranty for the GE and Frigidaire models, which covers parts and labor for up to one year. The warranty for the LG is similar to the Samsung, though the coverage for the compressor is a few years shorter.
However, despite having a substantial warranty, in a number of reviews for the Samsung model customers have voiced strong complaints about the customer service they have received (or not received, in some cases) from Samsung when they have brought issues to the manufacturer’s attention. Though rated fairly well on other websites, customers on Amazon give the model an average rating of 2.5 out of 5 stars, and customers on Consumer Report give it only a shocking 1.2 out of 5 stars for over twenty reviews, a huge majority of which were 1-star ratings. The common theme in these reviews had to do with terrible and/or unresponsive customer service, the ice maker malfunctioning in under one year and freezing occurring in the fridge compartment. The common complaint about the ice maker lends to the idea that there may be or have been a manufacturer defect that has not been announced. Customers report that the ice maker frequently freezes up and requires defrosting and that it is slow and sloppy in its production of ice.
Noise level is also something to take into consideration when purchasing a fridge, especially because your kitchen may be adjacent to your family or living room where the TV is or across from your dining room where you like to enjoy conversational family dinners. Compared to the other models, a lot of customers say that the Samsung Rf28hfedbsr is loud, and they seem to have little luck with getting a solution from customer support. Some customers report a hum coming from the compressor, while others mention loud noises made by the ice maker.
When it comes to choosing a French door style refrigerator in this price range, the Samsung Rf28hfedbsr has some desirable features, including a larger storage capacity than a lot of its competitors—even competitors that cost significantly more. The fact that it’s energy efficient is definitely a plus as well. Its manufacturer’s warranty also covers more years than a lot of its competitors’ warranties. However, due to the common customer complaint about the ice maker and dispenser malfunctioning in less than a year and water collecting and freezing in the fridge compartment, we would be hesitant to recommend this product. Samsung’s lack of good customer support in consumer reviews further increases our hesitation because, after all, how is the customer to benefit from a manufacturer’s warranty when the manufacturer does not actively work with the customer to immediately resolve the issue?
If you are considering buying this product, make sure that you know the avenues of customer support from both the seller and the manufacturer ahead of time, as well as the exact details of what the warranty covers, in case of any malfunctions.